One size doesn’t fit all. At Encore we believe in creating partnerships with our Corporate clients so that we provide tailored travel management services that align with their individual travel needs and business goals.
Our Director, David Hummerston, has an extensive background in this market and based on his learnings, our focus is to partner with small to medium sized Corporate accounts so that we can build trusted relationships and deliver the personal attention each client deserves, rather than risk them getting ‘lost’ when positioned within a portfolio of large market clients.
Our General Manager, Kathy Gambell, adds key insights in this market based on a career of over 17 years with Qantas Airways. And our expert Business Travel Concierge team uses their wealth of experience from working for large travel management companies as well as smaller boutique agencies so we deliver the knowledge and expertise your travellers can rely on.
As an independently owned and operated Australian company, Encore partners with organisations that add value to the unique services we provide to our clients. As a Corporate member of Magellan Travel, a network of specialist Travel Management Companies, we have access to special private airfares and preferred rates with a range of hotels and suppliers that we can pass onto our Corporate clients. We also belong to the UNIGLOBE global partner program, a worldwide network of over 700 agencies in more than 60 countries, with a buying power in excess of $5B. A number of our Corporate clients also take up the option of using our services for their meetings, conferences and events. This consolidation of their spend provides real value and benefits to them based on our unique understanding of their overall needs and goals.
Integrating technology with our personalised service philosophy ensures our clients have the best of both worlds. Our Business Travel Concierge team and Business Account Managers provide customised service based on your choice of communication and booking methods – phone, email or online.
For those clients that wish to incorporate online bookings into their Company Travel Policy, our online booking tool – Zeno by Serko, delivers significant benefits through traveller satisfaction, cost control and travel policy compliance. Not only is it quick to learn and easy to use; it offers the ability to book air, hotels, car rental and transfers in one place; including any specially negotiated rates for your company plus product from low cost providers such as Jetstar, Expedia and Booking.com, it is a quick and easy way to book business travel as part of Encore’s overall Travel Management services.
Encore provides our Corporate clients with a complimentary venue finding service; sourcing competitive venue quotes and availability for Corporate meetings, conferences and other functions.