Integrating technology with our personalised service philosophy ensures our clients have the best of both worlds. Our Business Travel Concierge team and Business Account Managers provide customised service based on your choice of communication and booking methods – phone, email or online.

For those clients that wish to incorporate online bookings into their Company Travel Policy, our online booking tool – Zeno by Serko, delivers significant benefits through traveller satisfaction, cost control and travel policy compliance. Not only is it quick to learn and easy to use; it offers the ability to book air, hotels, car rental and transfers in one place; including any specially negotiated rates for your company plus product from low cost providers such as Jetstar, Expedia and, it is a quick and easy way to book business travel as part of Encore’s overall Travel Management services.